Privacy Policy

Century HVAC respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quote, schedule a service, or communicate with our team.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Phone number
  • Email address
  • Property address or service location
  • Service request details
  • Preferred appointment times
  • Messages submitted through forms
  • Information shared during phone, email, text, or online communication

We may also collect limited technical information automatically when you visit our website, such as browser type, device type, IP address, pages visited, time spent on the website, and general usage data.

How We Use Your Information

Century HVAC may use your information to:

  • Respond to inquiries
  • Provide estimates or quotes
  • Schedule appointments
  • Perform HVAC services
  • Send appointment confirmations or reminders
  • Communicate about your service request
  • Improve our website and customer experience
  • Follow up about maintenance plans or service recommendations
  • Send promotional messages, where permitted
  • Maintain business records
  • Comply with legal or regulatory obligations

Communication by Phone, Email, or Text

When you submit your contact information, you authorize Century HVAC to contact you about your inquiry, appointment, quote, service request, or related HVAC services.

This may include phone calls, emails, or text messages. Message and data rates may apply. You may request to stop receiving promotional communications at any time.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve performance, understand visitor activity, and support marketing or analytics.

Cookies may help us understand which pages are visited, how users interact with the website, and how we can improve the online experience.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

Analytics and Advertising

We may use third-party tools such as website analytics, advertising platforms, call tracking, or form tracking services. These tools may collect information about website usage, traffic sources, and visitor interactions.

This information helps us improve our website, marketing, and service experience.

How We Share Information

Century HVAC does not sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

  • Scheduling platforms
  • Website hosting providers
  • CRM or customer management systems
  • Payment processors
  • Marketing or analytics providers
  • Communication platforms
  • Technicians or service team members

We may also share information if required by law, legal process, safety concerns, fraud prevention, or to protect our rights.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, online form, email, or digital storage system can be guaranteed completely secure. You submit information online at your own risk.

Data Retention

We may retain personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and improve customer support.

Your Privacy Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, operational, or recordkeeping requirements.

You may also opt out of promotional communications by contacting us or following the unsubscribe instructions where available.

Children’s Privacy

Our website is intended for general audiences and is not directed toward children. We do not knowingly collect personal information from children.

Third-Party Websites

Our website may link to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

Changes to This Privacy Policy

Century HVAC may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of the website after changes are posted means you accept the updated policy.

Contact Us

For privacy-related questions, please contact Century HVAC through the contact form or contact information listed on our website.